The Impact of Digital Transformation on Enhancing Human Resource Management Practices at the Palestinian Ministry of Interior: The Mediating Role of Organizational Adaptation

Abstract

This study aimed to identify the impact of digital transformation on enhancing human resource management practices at the Palestinian Ministry of Interior, with the mediating role of organizational adaptation. To achieve the study’s objective, the researcher used a descriptive-correlational approach and developed a questionnaire consisting of (40) items. The study population consisted of (539) employees, and a sample of (229) employees was selected. Data were analyzed using SmartPLS 4 software through structural equation modeling. The results showed that the overall mean score for digital transformation was (3.576), indicating a moderate level; organizational adaptation scored (3.541), also at a moderate level; and human resource management practices scored (3.376), again at a moderate level. The standard deviations did not exceed one, indicating the homogeneity of respondents’ answers. Hypothesis testing confirmed statistically significant positive correlations between digital transformation and human resource management practices, between digital transformation and organizational adaptation, and between organizational adaptation and human resource management practices. The study also demonstrated a positive effect of digital transformation on human resource management practices with the mediating variable of organizational adaptation. This mediating effect was statistically significant, where organizational adaptation served as a partial mediator between digital transformation and human resource management practices. Accordingly, the study recommends that the Palestinian Ministry of Interior adopt an integrated digital strategy that includes self-service portals and advanced data analytics systems, enhance transformational leadership through specialized training programs and change management simulations, develop an electronic learning platform tailored for employees, establish an advanced analytics unit to support training and development decision-making, activate internal change teams, and periodically review performance indicators to ensure the sustainability of human resource management practices and the effectiveness of organizational adaptation.