Strategic Analysis of Human Resources and Their Role in the Strategic Performance of Lending Institutions Operating in Palestine

Abstract

The study aimed to identify the level of strategic analysis of human resources in lending institutions operating in Palestine and identify the level of strategic performance in Palestine, as well as to identify the nature of the relationship between strategic analysis of human resources and the strategic performance of lending institutions operating in Palestine. The study relied on the analytical descriptive approach, and the study population consisted of workers in senior management (general manager, department manager), and middle management (branch managers and supervisors) in all lending institutions in the West Bank registered with the Palestinian Monetary Authority during the study period, and their number was (105). The researcher used the survey-inventory-comprehensive method, due to the smallness of the study population. The study relied on the questionnaire as a tool for data collection, as the questionnaire was distributed to all members of the study community, and (91) questionnaires were retrieved at a rate of (86.67%). The study reached several results, the most important of which are: - The level of strategic analysis of human resources in the lending institutions operating in Palestine was a moderate of 62.75%, from the point of view of senior and middle management. - There is a statistically significant relationship between strategic analysis of human resources and the strategic performance of lending institutions operating in Palestine. The study concluded a number of recommendations, including: - The importance of lending institutions following modern scientific methods of strategic analysis of human resources, by benefiting from external and international experiences similar to the Palestinian case. - Provide adequate flexibility for human resources to adapt to difficult and emergency conditions, by honing their various skills through continuous training and development. - The importance of exploiting the resources and capabilities available by mechanisms that enable the enterprise to achieve large profits. - Provide real interest to retain existing customers, and provide them with the necessary facilities