Abstract:
The study deals with the application of the concept of digital transformation (DX) in all
government transactions and in the Land and Water Settlement Authority in particular. The study
aims to identify the role of digital transformation and its impact on the quality of services
provided by the Palestinian Land and Water Settlement Authority (LWSC) to citizens. The study
presents recommendations and suggestions that help the authority's management work on
improving the quality of services through digital transformation based on information and
communication technology. The study population consisted of 465 employees of LWSC، and the
quantitative analytical descriptive approach was used in this study. One of the most significant
results of the study is to present a proposed model for DX in the Palestinian Lands and Water
Settlement Authority and to identify the differences in the employees’ opinions about the
dimensions of the digital transformation and the quality of services provided by LWSC. The
study also came up with some recommendations، which are: the government should pay attention
to stimulating creativity and innovation in small and medium-sized companies to urge them to
digital transformation; the government should take the opportunities to participate in the
implementation of (DX) projects; the institution should establish an integrated information base
and provide financial allocations; the awareness of managers and employees of the importance of
digital culture and the transformation of digital administrative work; with the need for effective
development before they are digitally rehabilitated; and the company or the institution should
establish a department concerned with information application technology in the authority and
should be directly related to all the authority’s departments.
