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Dear Students,
Unit five, as previous units, consists of four sections: Reading, grammar, language use and writing respectively. The first is a reading text on money and banks. The second concentrates on forming questions. The third deals with expressions and phrases that one could use to be polite in communication. The fourth section is for writing a CV.

Learning Outcomes
  • Identify the main idea of the reading text : Money and Banks.
  • Ask yes/ no and information questions .
  • Use language expressions and phrases of politeness in communication.
  • Write an effective CV.
  • Introduction
  • Pre - reading
  • Read and Find Out
  • Read and Answer
  • Self Assessment

Money and banks are very important for the functioning of the modern world. Technology developments have changed a lot of things in our daily life. People could not manage their life without the unique services of banks. Banks enable people to save money, borrow money and to pay for things with ease and security. Through this text you can get an idea about the importance of banks for running business and securing the transactions of money worldwide. You shall be familiar with some financial terms used in the market and business management.
Upon completing this section, you should be able to:

  1. Locate the main points of the reading text: Money and Banks.
  2. Use some key words from the text.

Before you read the text, you are strongly advised to work on the two activities below:

Activity (1) : Listen and look.

Listen to the audio and look at the reading text as you listen.

Activity (2) : Look the words up

It is important that you know the meanings of the words in orange color in the reading text. If you do not know the meaning of a word, click on the word to know its meaning before you start reading.

Activity(3): Read and find out

Now read the text quickly, and find out an answer to each of the following questions:

  1. Why do most people use banks?
  2. What do the local branches offer in nearly every city?
  3. Who is the bank manager?
  4. What do security guards do ?

Read the text again, very carefully this time, and make sure that you understand it very well. After you have done that, do the exercises that follow:

_ _ _ _ _ _ _ _ a person who buys goods or a service
_ _ _ _ _ _ _ _ a person employed in a bank to receive and pay out money
_ _ _ _ _ _ _ _ the person who is responsible for managing an organization:
a bank manager
_ _ _ _ _ _ _ _ suitable for your purposes and needs and causing the least difficulty.
_ _ _ _ _ _ _ _ one of the offices or groups that form part of a large business organization.
_ _ _ _ _ _ _ _ to put something valuable, especially money, in a bank or safe(= strong box or cupboard with locks).
_ _ _ _ _ _ _ _ the amount of money a person earns.
_ _ _ _ _ _ _ _ an official record of all the money a person or company has spent and received.
_ _ _ _ _ _ _ _ (an amount of) money paid to the government that is based on your income or the cost of goods or services you have bought.
_ _ _ _ _ _ _ _ a group of people, often a family, who live together.
_ _ _ _ _ _ _ _ the way in which something works or operates.
_ _ _ _ _ _ _ _ an organization where people and businesses can invest or borrow money, change it to foreign money, etc., or a building where these services are offered.
  1. Why do most people use banks?
  2. What do the local branches offer in nearly every city?
  3. Who is the bank manager?

  4. What do security guards do?

  • Introduction
  • Yes-No Questions
  • Wh- Questions
  • Self Assessment

When people communicate they pass and receive information. In order to understand what is said, people need to ask questions to get information about what they do not know. Therefore, asking questions in English is very important when you are in contact with people. When you ask questions, you want information. This unit deals with two kinds of questions which are Yes-No questions and Wh-word questions. In this section, you are going to learn some details about how to make each type.

Upon completing this section, you should be able to:

  1. make Yes-No questions in a correct way
  2. make wh-questions using an appropriate Wh-word for each question appropriately.

Activity(1): Watch and fill in
Watch this video and then fill in the blanks by providing suitable answers for each case.

Yes/No Question Rule
Yes/No Question Rule
No. Sentences Yes/ No Questions
1 Tom is a healthy person. Is Tom a healthy person?
2 They were at home. Were they at home?
3 She can use Facebook well. Can she use Facebook well?
4 He had waited for his mother. Had he waited for his mother?
5 They have been studying for five hours. Have they been studying for five hours?
6 You like English. Do you like English?
7 The lady speaks English well. Does the lady speak English well?
8 She had a car. Did she have a car?
  1. Tom was doing his homework yesterday.
  2. Ted eats eggs for breakfast.
  3. Amy wanted to go out.
  4. They are angry.
  5. He has been waiting for her for a long time.

Activity(1): Watch and change
Watch this video then drag the appropriate WH words in the following questions:

_ _ _ _ _ _ _ _ is your teacher?
_ _ _ _ _ _ _ _ are they doing?
_ _ _ _ _ _ _ _ are you getting home?
_ _ _ _ _ _ _ _ did she go?
_ _ _ _ _ _ _ _ do you learn English?
_ _ _ _ _ _ _ _ book is better, the blue or the red one?
_ _ _ _ _ _ _ _ car is that?
_ _ _ _ _ _ _ _ was your trip?
No. Sentences Wh- Questions
1 John is playing football. What is John playing?
2 She can leave at 7.30. When can she leave?
3 Susan visits her grandma every week . How often does Susan visit her grandma?
4 That is Tom’s car. Whose car is that?
5 Elizabeth leaves school early every Sunday. Who leaves school early every Sunday?
6 John helps Amy . Who/m does John help?
  1. Lack of oxygen causes death.
  2. The teacher lives in Nablus.
  3. Lionslike to eat flesh.
  4. They will do the assignment next week.
  • Introduction
  • Politeness in Communication
  • Exercises
  • Self Assessment

“Politeness is having or showing behavior that is respectful and considerate of other people.” Oxford Dictionary. Maintaining proper etiquette and speaking properly to a person without offending him or her is politeness. So, basically it’s treating people with respect. There are many reasons why politeness is important in life but one of them is that if you’re polite, you are more likely to achieve your objectives and get what you want . Politeness can and will improve your relationships with others, help to build respect and rapport, boost your self-esteem and confidence, and improve your communication skills.
This section enables you to use polite expressions and phrases in communication with others.

Upon completing this section, you should be able to:

  1. Use polite expressions and phrases in communication with others.
  2. Make polite requests

Activity (1): Watch and fill in
Watch the following video then fill in the blank the expressions of polite request

  • Ali: Good morning …
  • Soso: welcome Ali …nice to see you. How are you?
  • Ali: I am fine thank you. Uh… I would like to …
  • Soso: Ali, you have something in your mind.
  • Ali: yes, I have to work and study at the same time.
  • Soso: You are an outstanding student.
  • Ali: help me fix my schedule.
  • Soso: Don't worry. What is wrong with your classes ?
  • Ali: In order to work at Al-Quds newspaper, I have to make shifts for some classes.
  • Soso: OK. Which classes ?
  • Ali: I have to work from 9am-12am on Mondays Wednesdays and Fridays.
  • Soso: I see…
  • Ali: Mondays and Fridays classes ?
  • Soso: Unfortunately, it is too late for such changes.
  • Ali: call the chairperson ? He might accept my request.
  • Soso: I know you are one of the best students in my classes. Today at the department meeting, I'll discuss the matter with my colleagues and see if we can help you.
  • Ali: you after the meeting ?
  • Soso: You’re welcome. Call me at 4:30.
  • Ali: Thank you . You are a great teacher.

Look to these questions that used when you ask somebody for direction:

  • Could you please tell me how to get to the train station ?
  • Would you please call me back in an hour?
  • Can you finish the report by Friday?
  • Would you mind sending me the document by mail?
  • Do you mind calling me back later?
  • I was wondering if you could write me a letter of recommendation?
  • Would you mind sending it to me when it's finished?
  • Is there any chance you could ….?
  • Are you okay to send that….?
  • I would really appreciate it if you could ….?
  • If you could ….?


  • A: How are you doing today?
  • B:
  • A: Never better, thank you.

  • Case(2)

  • A: Hi, how are you doing?
  • B:
  • A: I’m pretty good. Thanks for asking.

  • Case(3)

  • A: Bye, bye. Have a nice evening.
  • B:
  • Othman: Good to see you again.
  • Nabeel: Lovely to see you too.
  • Othman:
  • Nabeel: Thank you for asking me, but I’ve already promised to eat dinner with my sister.
  • Othman: Maybe some other time then.
  • Nabeel:
  • Othman: It’s been lovely to see you.
  • Nabeel:
  • Introduction
  • How to Write CV
  • Self Assessment

The CV is one of the most essential documents that people have to keep in order to apply for a new job. It should show that you have the necessary competencies and skills to match the job in question.
There are different ways to write a CV. However, they all emphasize that your CV should be accurate, concise and well-presented. Therefore, it is better if you write it yourself because your CV has to represent you and the language you use. You will be expected to talk about your CV in the interview. In this section, we will be concerned with how to write an effective CV.

Upon completing this section, you will be able to recognize how to write an effective CV that shows your qualifications and competencies in an appropriate way.

Activity (1): Watch and fill in
Watch the following video and then choose the correct answer in the following C.V

Curriculum Vitae (CV)
Personal Information
Name: Mira Sakakini
E-mail address:
Education(Academic Qualifications)


Name of Institute

Degree    Major

Employment (Experiences and Skills)

Training (Trainingship and certificates)

Hobbies and Interests


Question (1):Complete the following

Curriculum Vitae (CV)

Personal Information
Telephone number:
Date of Birth:
Marital status:
E-mail address:

Education (Academic Qualifications)
Year     Name of Institute     Degree     Major

Employment (Experiences and Skills)

Training (Trainingship and certificates)

Hobbies and Interests

Name    Position    Address/ Email

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